F.A.Q. and Policies
DESIGN & PRODUCTION INFO
PHOTOGRAPHY TIPS FOR PROFILE SILHOUETTES
Silhouettes will look best when your subject is:
- Photographed at eye level
- Wearing a relaxed or soft expression
- Lifting her/his chin up with nice posture
- Long haired looks extra nice in an ponytail or messy bun
- For profile silhouettes subjects should be in stark profile
- Please send a photograph of with entire head/hair in it.
- If you're not sure about your photo snap a few and send them along with your order. We'll pick the best one.
- Submitted images should be high resolution and not small screen captures.
- Subjects look best when standing slightly apart so that each person's outline can be made out
- Subjects look best when photographed at eye level either in full profile or turned towards the camera head on. Three quarter view on the face don't translate as well into silhouette form
- Still not sure which to pick? Send us your top choices and we'll be happy to advise
PROOFING AND REVISIONS
Since so many of our products are customized for you we want you to love what you’re getting even before it arrives on your doorstep. We ask for your email along with your text and colors so we can email a proof (sample file) to ensure we’ve gotten your design just right before we print your order. Sharing your email for proofs is not the same as signing up for our mailing list. You won’t receive any promotional emails from us unless you do sign up for the list separately. Please contact us anytime for any questions about proofing procedures
If you fall in love with one of the sample color combinations in our shop and want to create a suite of other designs in that colorway don't hesitate to ask. We can reference your favorite listing and create all your proofs to match. Please include a link to your preferred color combination as a note with your order or in a separate email.
Please be aware that the color you see on your screen may vary slightly from the final product you receive. We have many years printing experience so please know though that what you receive is as our design team has intended it.
If you are interested in a color scheme outside of our color palette please consider that our monitors may differ as may our ideas of certain colors. We do our very best to set up lovely color combinations based on client submitted requests but the best way to confirm a color match is to request a small sample swatch be sent via mail. Alternatively you may send us a sample of your desired color scheme via snail mail and we'll work from that to create your one-of-a-kind artwork. Please factor in additional production time and communication for custom color requests.
Custom and personalized purchases Clients will be emailed sample proofs to review and approve within 5-7 days of purchase. You can help keep delivery time on the shorter side by responding quickly after reviewing your proof. Once approved your carefully packaged piece will ship via USPS first class. You’ll receive a delivery confirmation number to help you track your package. 8x10 and smaller prints arrive in about 3-7 days once shipped while 11x14 and larger items take about 5-10 days to arrive once shipped.
Stock items All stock items (purchases that do not require text or color changes) will ship via USPS first class within 2-3 business days of payment. 8x10 and smaller prints arrive in about 3-7 days once shipped while 11x14 and larger items take about 5-10 days to arrive once shipped.
CLIENT INFORMATION & SATISFACTION
Your personal information is never sold, shared or otherwise given to third parties. All payments on this website are processed safely and securely via SSL technology.
We do want you to be thrilled with your purchase. Please take a look at what our clients have said about our work.
RETURNS AND REFUNDS
Due to the custom nature of our personalized products all sales are final and non-refundable. We always email a digital proof of all customized products for your approval before printing. That’s the time to make sure everything looks just as you’d like. Personalized items qualify as any print with personalized text or special color requests.
At this time we accept returns within 14 days of order delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at firstname.lastname@example.org PRIOR to returning your purchase so that we can keep an eye out for it in the post. Once we receive and inspect your item you will be credited back in the form of your original purchase less the cost of shipping. You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will send you an email to confirm that we have received your returned item and that your account has been credited. This refund credit will automatically be applied to your original method of payment, within a few days’ time. Please note most banking institutions take several additional days to show this credit in their system.
Damaged Items or Incorrect Items
Customer service is our highest priority. Please contact us at email@example.com as soon as you receive a damaged or incorrect item and we will work to correct the situation asap.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If a non-personalized item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Please visit our newsletter sign up page to be added to the list. Right now email newsletters go out 4-6 times per year, and include details on new and upcoming designs. Many newsletters include an exclusive, unadvertised discount. Your email and other personal information will not be shared with any third party.
All images, illustrations, designs and product info on this website are ©Apple Blossom Print 2010-2017. All rights reserved. You may not copy, redistribute or rebuild or alter any items without consent.